Case Study
Peak Plumbing Saves 10+ Hours Per Week with AI Review Responses
The Challenge
Peak Plumbing was receiving 30-40 reviews per week across Google, Yelp, and Angi, but the owner was spending 2+ hours daily writing individual responses. The backlog of unanswered reviews was hurting their engagement metrics and local SEO rankings.
The Solution
Deployed Biz Reputation's AI response engine trained on Peak Plumbing's brand voice. Set up the human-in-the-loop workflow where AI drafts responses and the team reviews and approves them in batch. Activated multi-platform monitoring to capture reviews from all sources.
The Results
Weekly Response Time
-92%
10+ hours → 45 minutes
Response Rate
+40%
60% → 100%
Average Response Time
Same day
3-5 days → < 4 hours
Google Rating
+0.2 stars
4.5 → 4.7
\"The AI responses save me at least 2 hours a week. They sound like me, not a robot.\"
James T.
Owner, Peak Plumbing