Case Study
How Sunrise Dental Grew from 42 to 300+ Google Reviews in 3 Months
The Challenge
Sunrise Dental had only 42 Google reviews despite being in business for 8 years. Their 4.2 star rating was below the local average, and they were invisible in Google Maps for key searches like 'dentist near me' and 'best dentist Phoenix'. New patient acquisition had stalled.
The Solution
Implemented Biz Reputation's automated review request system integrated with their Dentrix practice management software. Set up post-appointment SMS campaigns with smart timing, activated negative review interception to route unhappy patients to private feedback, and enabled AI-powered responses for all incoming reviews.
The Results
Google Reviews
+643%
42 → 312
Average Rating
+0.6 stars
4.2 → 4.8
Google Maps Ranking
Top 3
Not in top 10 → #2 for 'dentist Phoenix'
New Patient Calls
+161%
18/month → 47/month
\"We went from 42 reviews to over 300 in three months. Biz Reputation basically runs itself.\"
Maria C.
Office Manager, Sunrise Dental